Special Offer!

Rewarding all customers with a 10% discount and free shipping on orders above 500$.

This offer is available till 1st September 2015

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Customer Service

7 Days Return Warranty

Problem with the products received:

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us immediately at our Supportcenter.

Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.

Size:

To reduce the possibility of disputes, please take clear photographs in good lighting of the relevant items while placed on the ground. A ruler or measuring tape should also be featured to measure out the incorrectly sized part. The photos should be submitted to the after sales team for review. We will provide a reply to your issue(s) as soon as possible. Normally this will require 2-3 business days. Please note the following RMA criteria relating to size differences.Custom made items: Deviation from the original size must exceed 2CM. Non custom made items: Deviation from the original size must exceeed 3CM. Please ship the package to the return address provided by the after sales team. Customers must cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

Please refer to the following return policies

Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.

Please contact our customer service for further advice.

Customers may return the package to the designated shipping address, and cover the shipping fee for returning the package after receiving the RMA number from customer service

 

Exemptions from refunds and exchanges:

Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories.

 

Payment Methods

We accept a number of secure and convenient payment methods:

 

1. PayPal:

The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.

2. Credit Card:

Buyers can pay securely by credit card via PayPal.

3. Wired Transfer:

For orders which exceed $1,500, please contact us at our Support Center.

Note: Please tell us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.

4. Western Union

Please contact us at Support Center for details. You will receive a 5% discount for using Western Union.

Note: Please tell us the following information after you have paid using Western Union

1) The 10 digit control number.

2) Sender's name.

3) The exact amount you sent.

4) Sender's address.

5) Your shipping address.

 

Shipping & Handling

1. We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.

2. Our handling time is 1-4 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.

3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.

4.Flat Rate Shipping takes about 7 to 25 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c). For customers in South America, it may take 15 to 30 business days.
d). For other countries, it may take 15 to 25 business days.

5. For Standard Rate Shipping, it usually takes 6 -10 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.

6. For Expedited Rate Shipping, we ship by DHL/UPS/IB depending on your location; shipping time is 3 - 7 business days.

Please Note:

What is item processing time ?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 4 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 2-7 business days while large quantities can take approximately 3-7 business days to process.

1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected.

2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

3. Processing time: In order to guarantee the quality of products, allidoisparty.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.

4. Due to the weight and size limit on items imposed by Hong Kong Post, not all items are eligible. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.

 

Shopping FAQ

 
 
Shopping FAQs
1. What should I do if I have trouble logging in?
Please follow these instructions:
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
Please make sure that your web browser accepts cookies.
The allidoisparty.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.
If you are still unable to access your account, you can contact our Customer Service Department at support.allidoisparty.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

2. Can I get a discount if I make a larger order?
Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on sales@allidoisparty.comand provide the following information:
- The product(s) that you are interested in
- The exact order quantity for each product
- Your desired timeframe
- Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

3. What should I do if I want to add or remove the items in the cart?
Please sign into your allidoisparty account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column.

Payment FAQs
1. What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at allidoisparty.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). allidoisparty cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service
Department at support.allidoisparty.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit allidoisparty.com and log into your customer account to check the order status at any time. If allidoisparty has received payment, the order status will show “Processing”.

4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
Yes, absolutely. For your convenience, we also accept the following payment methods: Wire transfer, T/T, and Western Union. Please contact sales@allidoisparty.com with your request or sales enquiry. We will respond to your email query within 1 working day.

Shipping FAQs
1. How do I change the shipping method?
Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at support.allidoisparty.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

2. How do I change my shipping address?
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at support.allidoisparty.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

4. Do you ship to my country and what are the shipping rates?
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

5. Why is the shipping cost on some items so expensive?
The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

6. Does the product price include the shipping price?
The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

7. How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

8. How do I track my order?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

9. Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department at support.allidoisparty.com and provide them with your allidoisparty order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

10. If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. allidoisparty do not add taxes, VAT, duty, or any other hidden charges.

11. On the package, why do you declare a lower price for my order?
Different countries will have different import regulations. If the amount declared on the package is over a certain amount, it is possible that you will have to go to your local Customs office personally and be subject to import tax. Depending on the amount declared, this can be quite high. In order to protect you from these additional fees and to save you a trip to the Customs office, we will declare the package contents at a lower, more suitable level. The specific value declared is based on the specific import regulations of your country, the actual value of your order as well as the type and quantity of the products you have purchased.
When you tick the check box of our Sales Terms before placing your order, you are agreeing to a lower value declaration. We are still able to declare your order at its actual (full) value if you wish. Please note that this can only be done if you explicitly and clearly indicate your wish by emailing us before we dispatch your package – usually we have a handling period of 3 working days. However, if you are taxed due to the higher declared value of the order, it will be your responsibility to clear the goods from Customs and pay for all import duties and related expenses.
Please note that, under these circumstances, if there is an exchange or refund involved, any additional expenses will not be refunded by us.

12. If my items are detained by Customs, who is responsible for clearance of the items?
If the items are detained by Customs, the buyer is responsible for clearance of the items.

13. If a large order is delivered from China to my country, will Customs inspect my order?
Yes, this is possible. We suggest you can divide your orders into several smaller packages, which can then be shipped on different days to avoid possible seizure.

14. What if my parcel is seized by Customs?
If your items cannot be cleared through Customs, you will need to provide us with a letter authorized by Customs clearly stating why they seized it. You will then apply for a partial refund.

15. After payment has cleared, how long do I wait until my order is sent out?
Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.

After Sales FAQs
1. How can I cancel my order, before and after payment?
Cancellation before payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Withdrawing an order after payment
If you have already paid for an order and want to cancel it, please contact our Customer Service Department at support.allidoisparty.com as soon as possible.
If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.
If the package has already been dispatched, then we are not able to cancel or change the order.
If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at support.allidoisparty.com and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

2. How can I return purchased items to allidoisparty?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at support.allidoisparty.com, please provide us with the following information:
a. The original order number
b. The reason for the exchange
c. Photographs clearly showing the problem with the item
d. Details of the requested replacement item: the item number, the name and color
e. Your shipping address and phone number
Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.
The return or RMA process can only be initiated within 7 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

3. Under which circumstances would an item be able to be exchanged or returned?
At allidoisparty, we pride ourselves in the quality and fit of our clothes. All the Women’s Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.
Quality Issues:
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 7 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
Mis-shipment:
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
Please note:
All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

4. Where do I return the item?
After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our headquarters in Hong Kong. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.
 

Tracking Packages

After we dispatch your goods, we will email you a tracking number for the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our warehouse in China and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.
Please be patient. Most orders take 1-3 days to complete the verification, packing and dispatch process. If you require additional information on the location of your order, please open a ticket in the support system (at support.allidoisparty.com) quoting your order number(s) and we will assist you.

VIP Programs:

Our VIP Club is a special program that offers a wide range of services and privileges exclusive to our most frequent buyers. There is absolutely no cost to join the special VIP Club program. Membership is completely FREE for all eligible members.

How to Apply for VIP Membership:

For buyers whose average transaction value is over $500 per month, our system will set them up as a VIP member for a one month period. At the end of the month, we will review their status again.
For any buyer whose average transaction value is over $2,000 per month, our system will establish them as a VIP member for a five month period. At the end of this period, we will review their status again.
If you think you are eligible, you can email us at support@allidoisparty.com

VIP Benefits:

Enjoy drop shipping prices on all items on our website. (For VIP members using a coupon code for discounts, then they would enjoy the discount price based on the normal price rather than based on the drop shipping price).
Have access to a direct phone number to discuss any of your problems regarding our products
Have a dedicated priority service including shipping, tracking, email service, etc.

The following is the procedure to join our VIP customers

1. Register on the VIP Sign Up page at: http://www.allidoisparty.com/m-users-a-sign.htm
2. Email us at support@allidoisparty.com to apply for VIP membership. Please provide us with relevant details about your business so that we can approve your VIP status. After we have approved your application, we will update your account as a VIP user. You will then be able to buy from us at the lowest wholesale price on the website regardless of the quantity you purchase.
3. We assign a sales representative as your dedicated sales assistant and they will contact you directly through MSN and help you make any purchases.
4. Place an order and buy at our lowest price. Leave your customer’s address as the shipping address. When you checkout, please select the option that states you do not require an invoice or leave us a message that it is a drop shipping order. Once payment has been successfully processed, we will dispatch the order without the allidoisparty information and you will make the profit on the order.
5. If your customer has any problems or issues, please contact your sales assistant directly and they will be happy to work with you to resolve the problems.

Gold VIP Customer Program

If your drop shipping sales go beyond $2,000 per month or 70 orders per month, then you can apply to join our Gold VIP Customer Program. Once you are approved into our exclusive program, we will provide you with a special coupon so that you can use it whenever you make the drop shipping orders. For example, we can assign you some coupons like: $2 off any order over $50, $4 off for any order exceeding $100 etc. The more you buy, the higher the discount you will get. Our professionally assigned sales assistants will help you to build your core business on a dedicated one to one basis and help you with any after sales problems